Electricity account queries

We make sure that you get your money from the City of Johannesburg

Refunds Man contact number

Electricity account queries

We collect the money due to you by the City of Johannesburg

Refunds Man assists with all electricity account-related queries. 

These include:

  • Billing of electricity accounts on estimated readings
  • Billing of incorrect electricity on wrong  meters
  • Billing of electricity on old meters which were replaced by new meters.
  • Billing of electricity on old meters with incorrect closure readings
  • Electricity meters stopped reading.
  • Electricity meters that were programmed incorrectly
  • Billing of meters that were removed.
  • Application and installation of pre-paid electricity meters

We also make the following changes in tariffs:

  • Change in use (from Business to Residential)
  • Load number of units in a Residential complex or a residential Body Corporate
  • Install a separate electricity meter to measure Residential and Commercial use separately
  • Register a Residential or a Business customer as an electricity reseller
  • Move clients from a Demand tariff to a Business tariff
  • Move clients from the business tariff to the Residential tariff after completion of building works on a Residential development.

064 898 6874

Opening and closure of Accounts
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