Electricity account queries

Refunds Man assists with all electricity account-related queries. 

These include:

• Billing of electricity accounts on estimated readings
• Billing of incorrect electricity on wrong  meters
• Billing of electricity on old meters which were replaced by new meters.
• Billing of electricity on old meters with incorrect closure readings
• Electricity meters stopped reading.
• Electricity meters that were programmed incorrectly
• Billing of meters that were removed.
• Application and installation of pre-paid electricity meters

We also make the following changes in tariffs:

• Change in use (from Business to Residential)
• Load number of units in a Residential complex or a residential Body Corporate
• Install a separate electricity meter to measure Residential and Commercial use separately
• Register a Residential or a Business customer as an electricity reseller
• Move clients from a Demand tariff to a Business tariff
• Move clients from the business tariff to the Residential tariff after completion of building works on a Residential development.