Refunds on incorrectly paid amounts

Often people pay money in incorrect accounts or make finger errors when they type in the amount to be transferred to an account, then Refunds Man is the correct consultant to assist with the refund or the re-allocation of the amount paid.
We require:
1. A copy of ID
2. Power of attorney authorizing us to deal with the matter.
3. Bank-stamped proof of payment.
4. A letter (on your letterhead) explaining the reason for the request to pay the refund or to do a transfer, detailing the bank account details to which account the refund must be paid.
5. Bank-stamped proof of payment.

We collect the money due to you by the City of Johannesburg

Often people
pay money in incorrect accounts (especially pay the total of all invoices in 1 account) or
make finger errors when they type the account number or the amount to be transferred to a Council account,
Refunds Man is the correct consultant to assist with the refund or the re-allocation of the amount paid.

We require:

1. A copy of ID
2. Power of attorney authorizing us to deal with the matter.
3. Proof of Directors, trustees or member of the close corporation.
4. Bank-stamped proof of payment.
5. A letter (on your letterhead) explaining the reason for the request to pay the refund or to do a re-allocation of funds, detailing the bank account details to which account the refund must be paid or the account details from where the funds must be debited and which account must be credited .
6. Proof of banking details of the client, if the request is that the refund must be paid in his bank account..

Who is entitled to the payment of monies pad in error
The person who made the payment is entitled to the refund.

Who is responsible for processing refunds of monies paid incorrectly to Council?

The Council is responsible to process the refund due to the person who made payment to Council.

What types of fees or payments are refundable?

Al monies in paid in error must be refunded.

How long does it take to process a payment on moneys paid in error?

If a third party paid moneys in a wrong account and monies must be transferred from 1 account to another account, the credit transfer can be done within a week. If monies must be refunded, the process is involved as the Council will first have to make sure that the source of the funds is valid, that the claim is valid and substantiated, and that the beneficiary account is in order. A 6 week turnaround time is normal.

What documents are required to claim a municipal refund on incorrectly paid amounts?

The following documents are required by Council to process a refund after registration of transfer:

1. A copy of ID
2. Power of attorney authorizing us to deal with the matter.
3. Proof of Directors, trustees or member of the close corporation.
4. Bank-stamped proof of payment.
5. A letter (on your letterhead) explaining the reason for the request to pay the refund or to do a re-allocation of funds, detailing the bank account details to which account the refund must be paid or the account details from where the funds must be debited and which account must be credited .
6. Proof of banking detail of the client.

Who initiates the refund process for overpaid municipal accounts?

Refundsman initiate the process to request payment of the refund or transfer of the credit..

What is the process to obtain the refund after transfer?

Refundsman, on behalf of the Seller, obtains the documents required to request the refund. They the log a query with Council to
1. Check for the payment on their bank records
2. Check the source of payment that it corresponds with the EFT proof submitted to Council
3. Check that the banking detail on the EFT is the same as on the request to refund the moneys
4. Pay out the moneys incorrectly paid to Council.

What is the process to transfer funds from 1 account to another account where there are monies in credit to an account in debit?

1. The Council must ensure that the account holder on both accounts are the same.
2. They must check that the payment was made to Council.
3. The Council must then check that the documents are in order.
4. They then effect the debiting of the account from which the transfer must be made and credit the account to which the transfer must be done.

Are refunds subject to deductions or penalties?

No.

How do I check the status of my refund?

Refundsman will follow up with Council if the refund is settled. If you receive an invoice with a debit mark “Refund paid” the refund is settled.

What should I do if my refund request is denied?

If the payment of the refund is denied, you will have to determine the reason for the denial. Refundsman will assist you to address all queries with Council.

Can refunds be issued directly to my bank account?

Refunds, on moneys incorrectly paid, may be paid directly into the client’s bank account.

Are refunds transferable to another property I own?

Yes. If the letter from the client specify that the refund must be transferred to another account of the Seller, it may be done provided that the clients on both accounts are exactly the same.

What happens to the refund if I owe money on another municipal account?

The Council may transfer moneys from the account in credit to the account in debit provided that the names on both accounts are exactly the same.