Water account queries

Refunds Man assist with all water account-related queries. 

These include:

• Billing of water accounts for estimated readings
• Billing on incorrect water meters
• Billing of water on an old meter which was replaced by a new meter.
• Billing of water on old meters with incorrect closure readings
• Water meters that stopped reading or started to spin.
• Water meters were loaded as a multiplication meter which is not a multiplication meter.
• Billing of water meters which were removed.

We also make the following changes in tariffs:

• Change in use (from Business to Residential)
• Load number of units in a Residential complex or a residential Body Corporate
• Install a separate water meter to measure Residential and Commercial use separately